Refund Policy
Last updated · August 26, 2026
We want you to pay only if AgentReady works for your store. This policy explains exactly what is refundable and how to get your money back.
Summary
| Plan | Price | Refund terms |
|---|---|---|
| Free | $0 | Nothing is ever charged. |
| Deep Report | $9 one-time | 14-day money-back guarantee. |
| Pro | $89/year | Cancel anytime. 14-day money-back on first purchase. |
| Agency | $199/year | Cancel anytime. 14-day money-back on first purchase. |
Deep Report — $9 one-time
If the report doesn't deliver what it promises, email us within 14 days of purchase for a full refund. No forms, no interrogation.
Pro & Agency subscriptions
- Cancel anytime from your dashboard billing page or by email. Cancellation stops all future renewals immediately; your plan stays active until the end of the paid period.
- First purchase: full refund within 14 days of your initial payment.
- Renewals: refundable in full within 7 days of the renewal charge if you forgot or didn't intend to renew.
- After those windows, remaining time is not pro-rated — but cancelling always stops future charges.
How to request a refund
- Email hello@utilityhouse.xyz with your order ID (or reply to any Paddle receipt), or contact Paddle support directly using the link in your receipt.
- We process approved refunds within 5–10 business days to your original payment method via Paddle.
Statutory rights
If mandatory consumer law in your country (including EU/UK distance-selling withdrawal rights) gives you stronger protections than this policy, those protections apply. Nothing here limits them.
Abuse
We may refuse refunds for clear abuse — e.g., repeated purchase-refund cycling of the same report.